CTI is computer telephony integration, which allows more efficiency in business through better communication. It allows automated dialing, superior customer service due to identification of callers, and integration with various CRM systems for effective data handling. This results in reduced response times, increased productivity, and hassle-free real-time interactions through different channels, making CTI a very valuable tool for the modern enterprise intent on customer engagement and operational efficiency. Get your services today from C-Zentrix!