C-Zentrix's Call Center Software features a ticketing system that simplifies customer queries by automatically generating tickets through email integration. With SLA management, escalation rules, and custom workflows, timely responses are ensured via SMS, Email, or WhatsApp. Their AI-powered solution provides real time assistance (RTA) to agents and supervisors, and AI-driven chatbots and voice bots handle complex queries, sales, feedback, and payments using advanced NLP and conversational AI.